Respect of every resident’s / client’s right to privacy, dignity and confidentiality is inherent in Anglican Retirement Villages’ Values as well as a legal requirement under the Privacy Amendment Act 2001.
Anglicare Retirement Villages will therefore:
In relation to the Privacy Amendment Act 2001, Anglicare Retirement Villages will endeavour to always comply with the 10 National Privacy Principles (NPPs) outlined in the Act in all facets of operations. Specifically, this means as follows:
We will generally only collect the personal information we need to provide and market our services. We will use fair and lawful ways to collect it.
We will usually ensure we have consent to collect sensitive information.
Where reasonably practicable, we will attempt to collect personal information directly from individuals.
When collecting information, we will take reasonable steps to let individuals know why we are collecting it, who we will give it to and how we will use or disclose it.
Use and Disclosure
We will usually only use or disclose personal information:
We may also use or disclose non sensitive personal information for a secondary purpose (such as marketing or fundraising through Foundation for Aged Care) if:
Situations where we may use or disclose information without an individual’s consent include:
If we use or disclose information without consent we will make a written note of such disclosure.
We will take reasonable steps to ensure that the personal information we hold is accurate and current.
We will implement measures to protect personal information from misuse, loss, unauthorised access, changes or disclosure.
We will usually destroy or permanently de-identify personal information when we no longer need it.
Security measures used to protect your data during transmission
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
We will be open about how we manage personal information. If asked, we will provide information on our approach to privacy.
Accessing and Correcting Personal Information
Usually, when asked, we will give an individual access to their personal information, unless there is a reason why we cannot do so.
We may deny a request for access if we reasonably believe:
If we refuse access, we will usually explain why.
We will generally not adopt Commonwealth Government identifiers for use as our own identifiers. If we are required to collect a government identifier in providing our services to individuals, we will not use this number to identify the individual.
If reasonably possible, we will give individuals the option of dealing with us anonymously.
Transborder Data Flows
This principle relates to the transfer of information overseas and is not applicable to the activities of ARV.
Generally, we will only collect sensitive information with an individual’s consent, except where:
Persons requiring further information about privacy at Anglicare Retirement Villages should contact our Privacy Compliance Officer, currently: Stefan Procajlo, Business Controls Manager